How the Grinch Learned to Use Positive Reinforcement
The header on this post brought someone to mind immediately, didn’t it? Not a bad guy…he has probably been a faithful employee…has his (or her) good days and bad days. Sometimes you steer clear of him; maybe he is not only unpredictable, but quirky…not in a—hah-hah! -- kind of way, but in a tension-inducing kind of way.
Maybe the header reminded you of you; you’re great employee, well motivated, hard worker, know your job and how things work in your department better than anyone. Then, you got promoted you to a supervisor or a manager and you started feeling kind-of uncomfortable. When you did the work yourself, you were self-assured, confident; now you have to get things done through others—manage—and it’s a whole different ball game.