Behavior Based Safety

by Dave DeJohn

In the last newsletter, we presented Part 1 of Giving Immediate Positive Feedback consisting of Positive Feedback and Immediate Feedback. In this issue, we present Part 2: Setting a Positive Tone in Feedback and Feedback Model.

Setting a Positive Tone in Feedback

Feedback is more effective if you make it personal. Setting a positive tone in your feedback is key to making that happen by using “I”, not “We”, Not Over-Doing it, Ensuring the Feedback Fits, and Speaking From the Heart.

Terry McSween, Ph.D.

For the past couple of years I have talked about the importance on monitoring as one of the critical practices for leaders. However, the term “monitoring” has always created some discomfort for me as it has some baggage associated with it, bringing images of “bird dogging” or the video cameras that creates so much stress at some of the U. S. Post Office facilities. While monitoring is the terminology used throughout much of the leadership literature, I have never been comfortable with it.

By Terry McSween, Ph. D.

Note: This article was initially written for another publication, but was never published. However, we are including it here because we think the information has value and practical application for our readers. —Terry McSween.

Maurice Bazinet, Scott Cook, Chevron Canada Resources and Terry E. McSween, Ph.D., Quality Safety Edge

In previous research published in Professional Safety magazine (“Behavioral Safety in a Refinery,” August 2009), we showed the importance of supervisors participating in observations during the initial implementation phase of a behavioral safety process (the Chevron Accident Reduction Environment (CARE) process).

By Don Nielsen, Ph.D.

Safe driving requires a number of simultaneous and often complex behaviors. The trend in accidents and injuries in many countries is increasing. Speeding and distractions are two of the many factors involved in accidents and injury.

Self-monitoring for drivers is an approach to change their behavior by manipulating antecedents, observing and recording target behaviors, and receiving feedback and consequences. There are basic elements to a self-monitoring approach. Drivers must have an understanding of the process and driver representatives need to be involved in the development of the process. Target behaviors are identified and a method for recording behaviors is developed. Once a baseline is established, attainable goals are identified along with behavior change strategies. As the process moves along, data is shared with employees.