Workshop:
Performance Management

Objectives

Participants will:

• Know how to act and communicate in ways that support the organization’s value for customers, safety and continuous improvement.
• Understand the role of leadership in creating a Values-Based culture through the alignment of the systems, values, and behaviors that produce results.
• Understand the role of behavior, the organizational and personal factors that have an impact on behavior, and the importance of creating a positive work environment.
• Improve personal skills in applying these concepts to have a positive impact on the performance of themselves and others.
• Develop plans for improving organizational systems based on behavioral principles.

Description

Performance Management is a leadership skill and development course. Participants gain an increased understanding of human behavior and recognize how their actions affect others. The course goes beyond understanding to provide leadership skills that contribute to a positive work environment and create pride in workmanship. The course requires active participation in each instructional module to ensure learning by all participants.

Behavioral Concepts

Participants learn a basic framework for understanding human behavior, and apply those concepts in analyzing the workplace. The focus is on the implication of these concepts for personal interactions as well as formal systems and procedures.

Communication and Feedback Skills

Participants learn specific rules for interacting with others to create positive relationships and provide positive leadership. They also conduct a self-assessment and develop an action plan for personal development.

Systems & Procedures

On the final day of the course, participants will review their organization’s current management systems and procedures. They also will participate in exercises to plan enhancements based on their own experience and analysis, as well as recommendations made by Quality Safety Edge.

Target Audience

Employees at all levels. In particular, employees in areas that are implementing continuous improvement or teamwork efforts and those that interested in developing their personal leadership effectiveness.

Course Length

Three days

Class Size

16 participants